Help Desk Support Specialist
Skills
DatabasesEnhanced Data Rates For GSM EvolutionFundamentalsNetwork ServicesOracle Data IntegratorOracle DatabaseOracle Database Administration
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7+ years of progressively responsible IT support experience with a High School Diploma or GED
- Experience resolving complex Tier II/III technical problems escalated by Tier I support staff
- Experience troubleshooting and resolving issues across enterprise environments and multi-tiered applications
- Experience with PL/SQL Oracle APEX Oracle Database Administration fundamentals ETL tools and performance tuning
- Experience with ServiceNow Windows Server Linux Goldengate Oracle Enterprise Manager and SQL Developer
- Active Secret clearance
Nice to have
- Motivated
- Career-oriented
- Customer-oriented
- Technically current
- Detail-oriented
Day to day
- Resolve complex Tier II/III technical issues escalated from lower-level support.
- Work closely with network services software engineering and applications teams to restore critical services and remove system bottlenecks.
- Recreate user problems in test environments diagnose root causes and implement lasting fixes across PC server mainframe and enterprise systems.
- Analyze recurring issues and provide high-touch guidance to end-users while improving PROMIS performance and technical stability.