Help Desk Technician I
Skills
Customer EngagementDisease ControlEmployee TrainingGEDPreventionProduct MarketingPublic Trust
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or GED
- 2+ years of related experience
- Technical skills with O365 applications and VPN support
Nice to have
- Responsive
- Collaborative
- Technical-minded
- Detail-oriented
Day to day
- Support the Service Desk weekend team and collaborate closely with CDC Service Desk staff to deliver reliable 24/7 IT support.
- Use designated IT support tools to provide responsive technical assistance for Windows 11, O365 applications, and VPN-related issues.
- Help drive key IT support policies and procedures while contributing to smooth enterprise IT operations.