Remote Housing Senior Support Consultant Job in UK NEC Software Solutions

Who you are

• Knowledge of Housing Management Software is Essential
• Proven experience supporting Web Applications
• Proficiency in SQL scripting and Housing database administration
• Experience of delivering support to users

Desirables

• Experience with NEC Housing software and related applications
• Administering operating systems Microsoft Windows/Linux/Solaris
• Application delivery tools like Citrix
• Software development principles in ISO 9001 environment
• Creating reports using Business Objects or similar tools

What the job involves

• Join our Customer Support Operations group and be part of a dynamic team responsible for resolving application support issues for our Housing solution. As a member of our team, you will provide technical assistance, application support, and guidance to NEC Housing customers. You will also work towards meeting SLAs and ensuring customer satisfaction through effective communication and problem resolution.
• Provide technical assistance and application support to customers while understanding contractual commitments. Resolve incidents/problems within contracted SLAs and develop and implement technical support procedures/documentation. Proactively identify revenue generation opportunities.
• Our team takes part in a rota covering Canadian hours. One week in 8 they will work 2pm to 10pm. Other than this the role will be Monday - Friday 9:00 - 5:30