Remote HR Service Representative Job in United States Apex Systems

Who you are

• Associate's Degree OR Bachelor's degree
• 2 years HR experience OR 5 years in Customer Service role
• Reside in one of the following remote-eligible states: AL, AR, AZ, FL, GA, IL, IN, LA, MI, MO, NC, NV, OH, OK, PA, SC, TN, TX, VA, WI, WY
• Effective communication over the phone and in writing
• Active listening skills and ability to ask probing questions
• Work in high pressure situations involving confidential or sensitive matters
• High sense of urgency on completing assignments
• Knowledge and understanding of HR functions within an organization
• Strong computer skills including MS Office, Human Capital Management Systems (HCM), Case Management and Knowledge Management tools

What the job involves

• Responds to escalated inquiries via telephone, website, or email, utilizing available tools and resources
• Documents incoming calls using a case management tool to resolve issues within service level agreements
• Escalates issues to Tier II and COE teams and HRIS team on the customer's behalf to ensure service levels are met
• Handles administrative, transactional, and data/records management activities in support of HR
• Stays ahead of changes to policies and practices to ensure timely resolution of issues