RRemoteville
iPiD logoiPiD

Implementation & Customer Success Specialist

Skills
Software As A ServiceAirline TicketingBusiness Relationship ManagementCustomer ExperienceCustomer SuccessDatabasesEnglish
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 2 years of experience in client-facing or customer success roles preferably in fintech or financial services
  • At least 1 year of experience working with APIs and web-based SaaS software
  • Strong understanding of software development lifecycle and technical implementation processes
  • Strong pre-sales and client relationship management experience beyond ticketing or customer service
  • Familiarity with APIs databases and cloud technologies
  • Proficient in project management tools and methodologies
  • Excellent problem-solving skills and a customer-first approach
  • Strong communication skills in English with ability to explain technical concepts to non-technical stakeholders
  • Ability to manage multiple projects and priorities simultaneously
  • Demonstrated ability to manage multiple customer relationships simultaneously
  • Driven proactive and detail-oriented
  • Self-starter able to work independently and collaborate effectively
  • Experience in a globally distributed start-up or high-growth environment is a plus
  • Knowledge of OpenPGP and RSA is an added advantage
  • Must have valid work authorization for the location

Nice to have

  • Customer-first
  • Detail-oriented
  • Proactive
  • Self-starter
  • Collaborative
  • Global mindset

Day to day

  • Support client-facing pre-sales activities by preparing demos presentations and technical documentation
  • Assist with implementation onboarding and integration by gathering requirements supporting technical setup and coordinating with Technology and Product teams
  • Serve as a primary post-implementation contact delivering training monitoring usage identifying risks and driving customer success

Hiring process

  • Shortlisted candidates will be notified
  • Contact hr@ipid.tech for assistance or accommodation during recruitment