Implementation & Customer Success Specialist
Skills
Software As A ServiceAirline TicketingBusiness Relationship ManagementCustomer ExperienceCustomer SuccessDatabasesEnglish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 2 years of client-facing or customer success experience preferably in fintech or financial services
- At least 1 year of experience working with APIs and web-based SaaS software
- Strong understanding of software development lifecycle and technical implementation processes
- Strong pre-sales and client relationship management experience beyond ticketing or basic customer service
- Familiarity with APIs databases and cloud technologies
- Proficient in project management tools and methodologies
- Excellent problem-solving skills and customer-first mindset
- Strong English communication skills with ability to explain technical concepts to non-technical stakeholders
- Ability to manage multiple projects priorities and customer relationships simultaneously
- Driven proactive and highly detail-oriented
- Self-starter able to work independently and collaboratively
- Experience in a globally distributed start-up or high-growth environment is a plus
- Knowledge of OpenPGP and RSA is an added advantage
- Must have valid work authorization for the location
Nice to have
- proactive
- detail-oriented
- customer-first
- independent
- collaborative
- self-starter
Day to day
- Support pre-sales activities by preparing demos presentations and technical documentation for prospects
- Assist with client onboarding and implementation by gathering requirements and supporting API and workflow setup
- Serve as the main post-implementation contact for clients by delivering training monitoring usage and escalating issues proactively