Implementation & Customer Success Specialist
Skills
Software As A ServiceAirline TicketingBusiness Relationship ManagementCustomer ExperienceCustomer SuccessDatabasesEnglish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 2 years in client-facing customer success roles preferably in fintech or financial services
- At least 1 year working with APIs and web-based SaaS software
- Strong understanding of software development lifecycle and technical implementation processes
- Proven pre-sales and client relationship management experience
- Familiarity with APIs databases and cloud technologies
- Proficient in project management tools and methodologies
- Excellent problem-solving skills with a customer-first mindset
- Strong English communication skills with ability to explain technical concepts to non-technical stakeholders
- Ability to manage multiple projects priorities and customer relationships simultaneously
- Driven proactive self-starter with strong attention to detail
- Experience in globally distributed start-up or high-growth environment is a plus
- Knowledge of OpenPGP and RSA is an added advantage
- Valid work authorization for the location is required
Nice to have
- Customer-first
- Proactive
- Detail-oriented
- Self-starter
- Collaborative
- Independent
Day to day
- Support client-facing pre-sales work by preparing demos presentations and technical documentation
- Assist with smooth client onboarding and implementation including API setup workflow alignment and issue troubleshooting
- Own post-implementation customer success by providing training monitoring usage and strengthening long-term client relationships
Hiring process
- Online application
- Shortlisting
- Interview process
- Reference checks
- Offer