Remote Implementation Specialist Job in United States OpenText

Who you are

• Love and passion for helping customers and delivering a Phenomenal experience
• Ability to prioritize and work responsibly with or without direct supervision
• Ability to Multi-Task, manage tickets, chats, and phone calls simultaneously
• Strong interpersonal and presentation skills required
• Ability to articulate and educate others about complex technology simply
• Technical sales or support experience
• Extensive knowledge of information technology, computer environments, networking, troubleshooting, configuration, implementation, and applications
• Ability to troubleshoot complex issues remotely via phone/live chat/ticket conversation
• Strong internet proficiency, Cloud computing, SaaS-based security solutions
• Knowledge of hosted email and email security
• Comprehensive understanding of networking technology – Windows networking, Active Directory, DNS Topology
• Work Experience with Microsoft and Apple Operating Systems
• Work Experience with Office 365, Microsoft Outlook for Windows and Outlook for Mac
• Ability to work on weekends and after hours
• 4+ years of SaaS sales experience
• Proven track record of achieving targets

Desirables

• innovation
• creativity
• collaboration
• helping customers
• teamwork
• problem-solving
• communication skills
• independence
• multi-tasking
• presentation skills
• technical proficiency
• cloud computing

What the job involves

• Demonstrating and conducting a walk-through for the client through the setup and implementation of Opentext Cybersecurity Services for prospective customers
• Providing technical and non-technical support and guidance to clients or other staff members regarding the use, operation, and maintenance of Opentext Cybersecurity services
• Delivering clear and effective presentations to pilot implementations
• Articulating technology and product positioning to both business and technical users
• Working in conjunction with our sales team to ensure prospects enjoy a positive and productive experience while evaluating Zix AppRiver Services
• Conducting on-boarding of new clients to Opentext Cybersecurity’s Systems
• Maintaining full knowledge and hands-on proficiency with all company product lines and major competitors’ product lines
• Translating customer business issues/opportunities into technical solution/business requirements

Application process

• Contact hr@opentext.com for disability accommodations