Remote Implementation Team Lead Job in UK IRIS Software Group

Who you are

• Customer Service Experience: Proven experience in dealing directly with clients/customers.
• SQL Skills: Proficiency in writing and managing SQL scripts.
• Attention to Detail: A strong focus on quality and accuracy in all tasks.
• Communication Skills: Excellent verbal and written communication abilities.
• Team Spirit: A self-motivated individual who thrives in a collaborative environment.
• Analytical Mindset: A methodical approach to problem-solving and decision-making.
• Organisational Skills: Exceptional organisational abilities to manage multiple tasks effectively.
• Adaptability: A flexible approach to changing priorities and demands.
• Positive Attitude: A “can do” mindset, ready to tackle challenges head-on.
• Willingness to Learn: A desire for professional growth and development.

What the job involves

• Drive Innovation: Create and implement new efficiencies to enhance our service offerings.
• Enhance Customer Experience: Identify and implement opportunities to improve client interactions.
• Lead Implementations: Oversee multiple projects at once, ensuring successful and timely delivery.
• Develop Processes: Create and maintain clear process documentation to ensure a consistent approach.
• Support Your Team: Engage in recruitment, training, and performance reviews, providing daily guidance through one-on-ones and team meetings.
• Manage Resources: Plan and balance workloads to ensure team coverage during absences.
• Address Performance Concerns: Tackle any challenges directly, implementing improvement plans as needed.
• Collaborate Effectively: Work closely with the Project Manager Team Lead on escalations and project management.
• Stay Informed: Keep up-to-date with IRIS products and system developments to ensure top-notch service.
• Share Knowledge: Foster a culture of continuous improvement by sharing insights and feedback with your team.
• Embrace New Challenges: Be flexible and open to taking on additional tasks that support our business needs.

Application process

• Due to high demand, we encourage you to apply as soon as possible