Remote Incident Problem Manager Job in UK EMIS

Who you are

• Previous experience in IT service management and managing incident and problem lifecycle activities.
• Strong organisational skills with the capacity to manage multiple incidents concurrently.
• Exceptional communication skills and ability to foster collaboration across business functions.
• ITIL 4 certification or equivalent service management experience at scale.
• Proven ability for problem-solving and operating both independently and as part of a team.

Desirables

• ITIL Certification
• Problem-solving skills

What the job involves

• Manage all aspects of the incident and problem lifecycle to ensure rapid service restoration.
• Work collaboratively with internal teams ensuring effective communication and incident updates to customers.
• Conduct incident reviews and update documentation post-resolution.
• Implement strategies for managing and coordinating resources business-wide for handling significant incidents.
• Lead major incident and problem reviews assessing the effectiveness of outcomes.
• Assist in the development of tools templates and processes for enhancing incident and problem management.