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Information Technology Support Engineer
Skills
Computer HardwareMicrosoft 365Mobile DevicesIntuneNetSuiteEntraStarlink
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience in a comparable IT support or technical role
- Strong customer service and communication skills
- Good technical knowledge of Microsoft 365 and associated applications
- Strong understanding of mobile devices and troubleshooting
- Experience supporting IT hardware software and user accounts in a business environment
- Ability to work independently and as part of a busy IT team
- Proactive positive attitude with creative problem-solving
- Full UK driving licence with access to a vehicle
Nice to have
- Customer focused
- Proactive
- Positive attitude
- Problem solver
- Team player
Day to day
- Provide telephone-based IT support to office and mobile staff across the UK, with remote assistance and occasional field visits.
- Build, configure, deploy, and maintain computer and mobile hardware using Intune while keeping the asset register accurate.
- Support Microsoft 365, user accounts, antivirus, network connectivity, VoIP telephony, patching, backups, and vendor liaison to deliver reliable service.