Infrastructure Cloud Engineer

Day to day

• Manage both business-as-usual (BAU) tasks and infrastructure projects to ensure systems are secure optimized and adhere to architectural principles
• Provide high-quality responsive IT incident resolution and proactive system improvements
• Support and maintain server infrastructure identifying and resolving potential issues to enhance customer experience
• Oversee the infrastructure support queue ensuring timely resolution of incidents and service requests within SLA targets
• Collaborate with vendors to drive incident resolution and participate in regular service reviews
• Implement and document disaster recovery requirements and assist with testing
• Ensure compliance with change management processes