Inside Customer Success Representative
Skills
Attention To DetailCustomer RetentionCustomer SatisfactionCustomer SuccessCustomer SupportImplementation PlansPhone Etiquette
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s Degree
- 1-2 years experience in customer success or software implementation
- Exceptional communication and presentation skills
- Ability to excel in a remote setting with high communication, organization, and attention to detail
- Positive attitude, purpose-driven spirit, and growth mindset
- Experience using Salesforce and Gainsight is preferred
Nice to have
- Higher education experience
- Instructional design, teaching and/or coaching experience
Day to day
- Promote customer success by providing guidance, training, and support to college-level faculty and administrators.
- Drive improved educational outcomes and cultivate relationships for customer loyalty, retention, and growth.
- Partner with Sales and Customer Success teams to build and manage pipelines, track progress, and grow digital usage.
- Oversee implementation processes for new and returning customers to ensure improved outcomes and the best possible experience.
- Conduct meetings via Zoom to provide consultative guidance, training, and support tailored to customers' unique needs.
- Facilitate resolution of customer issues through troubleshooting, research, and collaboration.
- Participate in team meetings, strategy calls, and learning and development exercises.
- Contribute to the evolution of products and services by relaying customer feedback and generating new ideas.