Remote Inside Customer Success Representative Job in United States McGraw Hill

Who you are

• Bachelor’s Degree
• 1-2 years experience in customer success or software implementation
• Exceptional communication and presentation skills
• Ability to excel in a remote setting with high communication, organization, and attention to detail
• Positive attitude, purpose-driven spirit, and growth mindset
• Experience using Salesforce and Gainsight is preferred

Desirables

• Higher education experience
• Instructional design, teaching and/or coaching experience

What the job involves

• Promote customer success by providing guidance, training, and support to college-level faculty and administrators.
• Drive improved educational outcomes and cultivate relationships for customer loyalty, retention, and growth.
• Partner with Sales and Customer Success teams to build and manage pipelines, track progress, and grow digital usage.
• Oversee implementation processes for new and returning customers to ensure improved outcomes and the best possible experience.
• Conduct meetings via Zoom to provide consultative guidance, training, and support tailored to customers' unique needs.
• Facilitate resolution of customer issues through troubleshooting, research, and collaboration.
• Participate in team meetings, strategy calls, and learning and development exercises.
• Contribute to the evolution of products and services by relaying customer feedback and generating new ideas.