How Remoteville checks and expires listings
Inside Customer Success Representative
Skills
Attention To DetailCustomer RetentionCustomer SatisfactionCustomer SuccessCustomer SupportImplementation PlansPhone Etiquette
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s Degree
- 1-2 years experience in customer success or software implementation
- Exceptional communication and presentation skills
- Ability to excel in a remote setting with high communication, organization, and attention to detail
- Positive attitude, purpose-driven spirit, and growth mindset
- Experience using Salesforce and Gainsight is preferred
Nice to have
- Higher education experience
- Instructional design, teaching and/or coaching experience
Day to day
- Promote customer success by providing guidance, training, and support to college-level faculty and administrators.
- Drive improved educational outcomes and cultivate relationships for customer loyalty, retention, and growth.
- Partner with Sales and Customer Success teams to build and manage pipelines, track progress, and grow digital usage.
- Oversee implementation processes for new and returning customers to ensure improved outcomes and the best possible experience.
- Conduct meetings via Zoom to provide consultative guidance, training, and support tailored to customers' unique needs.
- Facilitate resolution of customer issues through troubleshooting, research, and collaboration.
- Participate in team meetings, strategy calls, and learning and development exercises.
- Contribute to the evolution of products and services by relaying customer feedback and generating new ideas.