At some point in their life, every golfer has thought, “I suck at putting.” For many golfers, it’s a permanent feeling. And it’s just not true. Every day we show golfers that they’re better putters than they think. They just need better science on their side. And that’s what L.A.B. Golf is bringing to the golf world.  

Putting doesn’t have to suck. And it won’t… once you #untorqueyourself.

L.A.B. Golf

The Integration & EDI Specialist supports the reliability and performance of L.A.B. Golf’s core business systems, ensuring seamless operation across integrations, EDI transactions, and NetSuite user support. This role is responsible for monitoring and resolving issues within Celigo integrations and EDI workflows while serving as the first line of support for internal NetSuite users. Partnering closely with Sales, Customer Service, Operations, Supply Chain, Shipping, Finance, and IT, this position helps maintain accurate data flow, efficient order processing, and consistent system performance across the organization. The Integration & EDI Specialist plays a key role in troubleshooting issues, documenting solutions, and improving business processes to support a scalable, globally integrated systems environment.Responsibilities & DutiesIntegration SupportServe as the primary support resource for Celigo integrations, ensuring reliable data flow between NetSuite and connected business applications.Monitor integration health, identify failed or delayed transactions, and proactively resolve issues to minimize business disruption.Troubleshoot integration errors by collaborating with internal stakeholders, third-party vendors, and IT resources.Escalate complex integration issues to technical development resources with thorough documentation and supporting analysis.Maintain documentation of recurring integration issues, resolutions, and recommended process improvements to improve long-term system stability.EDI Administration & ComplianceManage day-to-day Electronic Data Interchange (EDI) operations, including transaction monitoring, validation, and issue resolution.Ensure compliance with customer-specific EDI requirements, retailer standards, and internal business processes.Partner with Sales, Sales Operations, Customer Service, Supply Chain, Shipping, and Finance to resolve EDI-related issues impacting customer orders.Investigate EDI-related chargebacks, identify root causes, coordinate dispute resolution efforts, and implement corrective actions to reduce future occurrences.Develop and maintain key performance indicators (KPIs) and reporting related to EDI compliance, transaction success rates, chargebacks, and operational performance.Promote accountability across business functions to ensure timely resolution of EDI compliance issues.Business Systems SupportServe as the primary Tier 1 support resource for NetSuite users by responding to support requests, troubleshooting system issues, and resolving user inquiries.Escalate complex NetSuite issues to System Administrators, IT, or external support partners with complete documentation and issue analysis.Assist with user account administration, role assignments, permissions, and basic system configuration following established governance standards.Support business users across multiple departments by providing timely, customer-focused system assistance that minimizes operational downtime.Knowledge Management & User EnablementDevelop, maintain, and continuously improve internal knowledge base articles, user guides, and Standard Operating Procedures (SOPs).Create clear documentation for common business processes, system functionality, and troubleshooting procedures.Deliver end-user training for new employees and existing staff on NetSuite, EDI processes, and integrated business systems.Promote system best practices and user adoption through ongoing education and process documentation.Continuous Improvement & Quality AssuranceIdentify recurring support trends, system inefficiencies, and business process improvement opportunities.Recommend and implement process enhancements that improve operational efficiency, data accuracy, and system reliability.Participate in NetSuite releases, regression testing, user acceptance testing (UAT), and validation of new functionality.Monitor support metrics and service performance to identify opportunities for improving user satisfaction and operational effectiveness.Support continuous standardization of business processes through documentation, automation, and cross-functional collaboration.Cross-Functional CollaborationPartner with Sales, Customer Service, Operations, Supply Chain, Shipping, Finance, and IT to support critical business processes and system integrations.Coordinate with third-party vendors and technology partners to resolve integration and EDI issues.Communicate technical issues and resolutions in a clear, business-friendly manner to both technical and non-technical stakeholders.Build strong relationships across departments to ensure business systems effectively support operational objectives.General DutiesStay current on NetSuite, Celigo, EDI standards, and business systems best practices relevant to manufacturing, distribution, and retail operations.Maintain a customer-service mindset while delivering timely, accurate, and professional support to internal stakeholders.Perform additional duties as assigned in support of L.A.B. Golf's business systems, operational excellence, and continuous improvement initiatives.
Qualifications, Skills & AttributesEducationBachelor’s degree in Information Systems, Business, Supply Chain, Computer Science, or a related field preferred.Equivalent combination of relevant experience in ERP support, integrations, or EDI operations will be considered in place of a degree.Experience2+ years of experience supporting ERP systems, business applications, or enterprise-level platforms.Experience supporting integrations using Celigo, or similar iPaaS tools (e.g., Boomi, MuleSoft, Workato).Hands-on experience with EDI transaction processing and supporting retailer/vendor compliance requirements.Experience working in a cross-functional environment supporting Sales, Operations, Supply Chain, Customer Service, or Finance teams.Experience in a high-volume environment such as manufacturing, consumer goods, e-commerce, or distribution preferred.Experience providing end-user support, troubleshooting system issues, and resolving business application tickets.Technical SkillsStrong understanding of ERP systems, preferably NetSuite or similar platforms.Experience with EDI transaction sets such as 850, 855, 856, 810, 846 (or equivalent order-to-cash documents).Familiarity with integration workflows, data mapping, and system-to-system data flows.Strong proficiency in Microsoft Excel, including data analysis, lookups, and reporting functions.Experience with ticketing systems such as Jira, Zendesk, or similar support platforms.Ability to create basic reports, dashboards, or KPI tracking (Excel, BI tools, or ERP-native reporting).Basic understanding of APIs, data formats (CSV, XML, JSON), and system integrations preferred.Desired AttributesStrong troubleshooting and analytical skills with the ability to quickly identify and resolve system and integration issues.High attention to detail with strong organization and documentation capabilities.Ability to manage multiple priorities in a fast-paced, high-growth environment.Clear and effective communication skills with the ability to translate technical issues into business-friendly language.Strong customer service mindset with ownership and urgency in resolving user and system issues.Experience with NetSuite ERP, Shopify, and/or integration platforms such as Celigo or similar iPaaS tools.Working knowledge of EDI processes and retailer compliance requirements.Experience creating SOPs, training materials, and user documentation.Exposure to manufacturing, consumer products, or e-commerce environments preferred.Familiarity with NetSuite workflows (SuiteFlow) or similar tools a plus.Physical and Cognitive Requirements
Physical RequirementsAbility to sit or stand for extended periods while working at a computer, participating in virtual meetings, and supporting system monitoring and troubleshooting activities.Manual dexterity and hand-eye coordination to effectively use computers, keyboards, and standard office equipment.Visual acuity to review detailed system data, reports, dashboards, and transaction logs across multiple applications and screens.Ability to occasionally move within an office environment for team collaboration, training sessions, and cross-functional meetings.Capacity to maintain focus and attention to detail during extended periods of system monitoring, data validation, and issue resolution.Flexibility to adapt to shifting priorities and varying workload demands in a fast-paced, hybrid work environment.Cognitive RequirementsStrong analytical and critical thinking skills to troubleshoot integration, EDI, and ERP-related issues and identify root causes.Ability to prioritize and manage multiple support requests while balancing urgency, impact, and business needs.Effective problem-solving skills with the ability to resolve system issues and recommend process improvements.Ability to interpret technical system information and translate it into clear, actionable guidance for business users.Strong organizational skills and attention to detail when managing data, transactions, and support documentation.Ability to maintain focus and accuracy when working with complex system workflows, integrations, and data sets.Sound judgment when handling user access, system issues, and sensitive business data in accordance with company policies.