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Open for applications
Role
Who you are
3+ years of experience in a similar customer-facing technical support role
Experience working with REST APIs and related tools like PAW, Postman, Kibana, Grafana, Datadog, YAML, etc
Understanding of coding concepts and is familiar with programming languages, such as Java and JavaScript
Familiarity with tools used across the industry such as GitHub repos and IDEs
Understanding and writing complex SQL queries
Strong technical troubleshooting and problem-solving skills
Excellent communication skills, both written and verbal
What the job involves
You will be the primary technical contact for our software partners worldwide
Your job involves testing, documenting, sharing updates, and offering quick reliable technical consultancy to ensure a smooth connection with the Airbnb API
You will triage, prioritize, troubleshoot and/or escalate major issues reported by our software partners
You will carefully test document and help share updates about new API features and changes on the platform
You will foster strong connections with our software partners to support their success on Airbnb
Application process
Disability inclusive application and interview process with reasonable accommodation requests directed to reasonableaccommodations@airbnb.com