Remote Integrations Support Engineer Job in Arlington, VA Higher Logic

Who you are

• BA or BS degree or equivalent experience required.
• Previous Helpdesk customer support experience.
• Introductory abilities troubleshooting in Microsoft SQL C# and APIs.
• Demonstrated problem-solving skills for troubleshooting data flow processes.
• Ability to handle multiple projects simultaneously and be results-oriented.
• Excellent verbal and written communication skills required.
• Strong organizational multi-tasking teamwork and communication skills.
• Self-motivated and able to work both independently and in a team environment.

Desirables

• UI knowledge
• Backend knowledge
• 3rd party software knowledge

What the job involves

• Leverage Visual Studio MSSQL SOAPUI and Postman to coordinate and resolve complex technical integration issues.
• Communicate with customers to clarify integration requirements.
• Troubleshoot escalated issues from CORE support.
• Assist in integration connectivity support and provide email and phone support as needed.
• Update or create documentation for training and support purposes.
• Work with Product and Engineering teams to proactively solve issues.
• Collaborate with partner integration support teams to resolve client issues.