RRemoteville
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Integrations Support Engineer

Skills
C#Customer ServiceCustomer SupportHandle Multiple ProjectsTechnical SupportTroubleshootingWalkthroughs
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • BA or BS degree or equivalent experience required.
  • Previous Helpdesk customer support experience.
  • Introductory abilities troubleshooting in Microsoft SQL C# and APIs.
  • Demonstrated problem-solving skills for troubleshooting data flow processes.
  • Ability to handle multiple projects simultaneously and be results-oriented.
  • Excellent verbal and written communication skills required.
  • Strong organizational multi-tasking teamwork and communication skills.
  • Self-motivated and able to work both independently and in a team environment.

Nice to have

  • UI knowledge
  • Backend knowledge
  • 3rd party software knowledge

Day to day

  • Leverage Visual Studio MSSQL SOAPUI and Postman to coordinate and resolve complex technical integration issues.
  • Communicate with customers to clarify integration requirements.
  • Troubleshoot escalated issues from CORE support.
  • Assist in integration connectivity support and provide email and phone support as needed.
  • Update or create documentation for training and support purposes.
  • Work with Product and Engineering teams to proactively solve issues.
  • Collaborate with partner integration support teams to resolve client issues.