IT Application Support Specialist
Skills
Analytical SkillsAudit TrailIT Service ManagementKnowledge BaseManagement Information SystemsNetworkingPermissions
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in support roles
- Bachelor’s degree in Business Information Systems MIS or related field
- Strong desktop technical support knowledge
- Experience with incident triage prioritization and resolution within SLAs
- On-call support availability
- Ability to support radiologists and technologists with viewer worklist and study reconciliation issues
- Hands-on troubleshooting across endpoints networks and storage
- Experience with ticketing ITSM incident and problem management
- Knowledge of HIPAA security and access control practices
- Ability to create user guides SOPs and runbooks
- Ability to deliver user training and go-live floor support
- Ability to track performance symptoms and support root-cause analysis
Nice to have
- Analytical skills
- Audit trail awareness
- Knowledge base focus
- Stakeholder communication
- Process improvement mindset
Day to day
- Provide frontline and advanced support for doctor-related imaging applications and the broader imaging ecosystem.
- Triage incidents, troubleshoot workflows, and coordinate with radiology staff, administrators, networking teams, storage teams, and vendors to restore service quickly.
- Monitor queues, resolve mapping and format issues, and support user enablement, training, and go-live activities to improve reliability and delivery.