RRemoteville

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IT Associate (DevOps and Technical Support Specialist)

Skills
DevopsJavascriptAmazon Web ServicesBashDockerPythonQuality Assurance Testing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1-3 years experience in Technical Support, DevOps, or QA roles
  • Strong problem-solving and proactive approach
  • Experience with Docker, Kubernetes, CI/CD pipelines, and AWS services
  • Understanding of Linux/Unix server environments
  • Experience with customer support software like Zendesk
  • Basic to intermediate programming skills (Python, Bash, Javascript)
  • Basic to intermediate SQL skills
  • Excellent communication skills
  • Comfortable working in multiple time zones
  • Comfortable speaking directly with customers
  • Commitment to delivering quality customer service

Nice to have

  • Experience in additive manufacturing industry
  • Knowledge of test automation frameworks
  • Technical documentation management
  • UI/UX improvement keen eye

Day to day

  • Perform DevOps tasks like updating SSL certificates and managing Docker and Kubernetes clusters
  • Deploy and manage applications in AWS cloud environment
  • Collaborate with development team for QA, document and track software defects, and resolve complex customer issues
  • Develop test plans and scripts, provide technical support and ensure high customer satisfaction

Hiring process

  • Apply with your CV and a brief note why interested and how experience aligns