Remote IT Desktop Support Engineer Job in UK DXC Technology

Who you are

• Possess a strong ability to learn and tackle new challenges with enthusiasm.
• Excellent English communication skills both written and verbal.
• Minimum 3 years experience in a Desktop support role with proven software and hardware troubleshooting skills.
• Experienced in supporting Windows 10 legacy Windows systems and Microsoft Office suites including Office 365.
• Awareness of ITIL practices and experience with service ticketing systems and regulated environments.
• Capable of server hardware support and knowledgeable in network infrastructure.

Desirables

• ITIL foundation
• Vendor hardware accreditation
• Windows accreditation

What the job involves

• Provide extensive Deskside support to enhance user experience in office settings.
• Resolve technical issues effectively and within set time parameters ensuring high-quality service.
• Maintain ITIL practices for accurate documentation and recording of activities.
• Engage proactively in patching network points troubleshooting printer problems and supporting software packages.
• Ensure adherence to highly regulated environment guidelines.
• Support and provide guidance for offshore teams through direct actions and localized feedback.