Remote IT Hardware Service Engineer Job in United States Oracle

Who you are

• Possess strong knowledge and interest in technology with agility in learning new products and software.
• Ability to communicate effectively across multiple platforms including email phone and face-to-face interactions.
• Experience in Project Management and Support methodologies like PMP ITIL or DevOps.
• Strong skills in analyzing problems developing solutions and making decisions.
• Able to work flexibly and efficiently in a fast-paced changing environment.

Desirables

• PMP Cert
• ITIL Cert
• DevOps Exp

What the job involves

• Resolve customer technical inquiries and issues via multiple communication channels.
• Analyze and propose solutions to hardware problems and system malfunctions.
• Act as a liaison with suppliers to address and resolve high-level issues.
• Demonstrate and apply an in-depth understanding of Oracle products across various platforms.
• Lead and document projects for process improvements and automation.