Remote IT Help Desk Manager Job in United States Apex Systems

Who you are

• 5+ years experience as an IT Help Desk Manager
• Strong ITIL and ITSM background
• Hands-on ServiceNow configurations
• Proven helpdesk management experience
• Excellent project management skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

Desirables

• Has stood up or consolidated a service desk
• Excellent project management skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment

What the job involves

• Oversee daily operations of the service desk ensuring efficient and effective IT support
• Lead and manage the service desk team to provide high-quality support to end-users
• Collaborate with IT and business teams to support projects aligning with organizational goals and timelines
• Develop, implement, and maintain IT service management processes and procedures to enhance service delivery and efficiency
• Configure and maintain the ServiceNow platform optimizing it for performance and usability
• Apply ITIL best practices managing incidents problems changes and service requests ensuring compliance and continuous improvement