RRemoteville
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IT Help Desk Specialist

Skills
24X7BMC Helix ITSMComptia Network+Computer RepairEasily AdaptableRemote DesktopService Desk
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma required
  • Associate’s degree preferred
  • Previous customer service experience required
  • Ability to communicate technical issues to non-technical individuals
  • Ability to organize time and prioritize tasks
  • Ability to document and communicate effectively in writing
  • Required certification such as A+ Network+ HDI-SCA ITIL or similar
  • Able to provide regular rotational on-call coverage after hours and weekends

Nice to have

  • Unquestionable ethics
  • Team-oriented
  • Excellent communication
  • Empathetic
  • Adaptable
  • Coachable
  • Sense of humor

Day to day

  • Provide remote first-line technical support to clients and resolve incidents quickly and professionally.
  • Document service requests, troubleshooting steps, progress updates, and resolutions clearly in tracking systems.
  • Support Microsoft-centric environments by installing software, applying patches, and assisting with Active Directory, Office 365, Exchange, VPN, and related systems.