Remote IT Helpdesk Associate Job in New York, NY eClerx

Who you are

• Minimum 2-3 years of experience in a technical support role
• Proven ability to troubleshoot and resolve technical issues efficiently
• Excellent communication, interpersonal, and customer service skills
• Strong analytical and problem-solving skills
• Working knowledge of Windows and Mac operating systems
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Familiarity with cloud computing concepts is a plus (e.g., AWS, Azure, Google Cloud)
• Ability to learn new technologies quickly
• Excellent time management and organizational skills
• Ability to work independently and as part of a team

Desirables

• Motivated
• Customer-focused
• Efficient troubleshooting
• Problem-solving
• Excellent communication
• Interpersonal skills
• Strong analytical thinking
• Knowledge of Windows and Mac OS
• Independent worker
• Team player

What the job involves

• Provide prompt technical support to clients via phone, email, chat, and in-person assistance
• Troubleshoot various technical issues, including hardware, software, network connectivity, and user accounts
• Perform routine maintenance tasks such as software updates, system backups, and user account management
• Install and configure basic IT equipment and software
• Manage and maintain an accurate inventory of IT assets
• Log and track all service requests in the ITSM system, ensuring timely resolution within agreed SLAs
• Document solutions and procedures to build a knowledge base for future reference
• Participate in ongoing training programs to stay current with the latest technologies

Application process

• Not provided