IT Helpdesk Support Specialist
Skills
Microsoft AzureHelp Desk SupportMicrosoft 365Microsoft IntuneMobile Device ManagementOperating SystemsTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of experience in an IT helpdesk or desktop support role supporting 100+ end users
- Hands-on experience administering Microsoft 365 including Exchange Online Teams SharePoint OneDrive and Intune
- Proficiency with MDM platforms such as Microsoft Intune
- Strong hardware troubleshooting skills across Windows 10 11 and macOS environments
- Experience managing IT assets and user lifecycle including onboarding and offboarding workflows
- Familiarity with ITIL best practices and ticketing systems such as Jira Service Management or ServiceNow
- Understanding of networking fundamentals including DNS DHCP VPN and Wi-Fi troubleshooting
- Knowledge of Azure AD Entra ID for user and group management
- Strong written and verbal communication skills with ability to explain technical concepts clearly to non-technical users
Nice to have
- Compliance-sensitive
- Zero Trust mindset
- Curious problem solver
- Patient communicator
- Fast-paced environment
- Continuous learner
Day to day
- Serve as the first and second point of contact for internal technology needs across a hybrid workforce.
- Provide Tier 1 and Tier 2 support for hardware software networking and access issues while resolving tickets efficiently.
- Administer Microsoft 365 and MDM environments and maintain secure organized endpoints for employees.
- Troubleshoot issues communicate clearly with non-technical users and contribute to knowledge base resources.