IT Service Desk Agent I
Skills
Analytical SkillsComputer RepairDocumentationEnglishIT EscalationMicrosoft WordMobile Device Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1+ years of IT Service Desk or IT Support experience
- Excellent customer service and communication skills
- General knowledge of Windows 10 Microsoft Office network connectivity VPN Citrix and Mobile Device Management
- Proficient English language skills
- Strong typing skills and attention to detail
- Ability to work nights weekends and on-call rotations
- Ability to work independently and collaboratively
- Ability to follow policies including HIPAA and client notification expectations
Nice to have
- Spanish speaker
- ITIL knowledge
- Detail oriented
- Problem solver
- Quick learner
- Team player
Day to day
- Provide first-line IT support to end users through calls chats and emails
- Diagnose and resolve basic hardware software and connectivity issues using troubleshooting techniques and remote tools
- Document incidents accurately and escalate unresolved or high-priority issues according to established procedures