Remote IT Site Services Technician Job in Heywood, UK CompuGain

Who you are

• Maintains high-quality customer service
• Serves as escalation point for IT Operations Technician I’s to resolve difficult IT tickets
• Diagnoses and resolves software/hardware incidents (Windows, Office365, Adobe, VPN)
• Take ownership of issues to restore service to the customer as soon as possible
• Accurately documenting information in ITSM ticketing system
• Attending and participating in team meetings
• Maintaining company IT assets and inventory
• Install and configure new IT equipment (workstations, switch/firewall, servers)
• Working on assigned projects and assisting with corporate initiatives

Desirables

• highly motivated
• excellent organisational skills
• work as part of a team
• work on own initiative
• previous IT experience

What the job involves

• Provide high-quality support to staff members remotely and at English sites in person when required
• Ensure highest levels of availability, performance and security of network and systems
• Provide remote IT support across all group sites and occasionally travel as needed