RRemoteville
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IT Support Analyst

Skills
Information TechnologyMicrosoft AzureAttention To DetailIT Service ManagementMicrosoft 365Office 365Technical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Excellent communication skills both verbal and written
  • Strong organizational and time management skills with ability to meet deadlines
  • Expertise in Microsoft 365 Windows Office Azure
  • Experience in IT Support and IT Service Management
  • Ability to handle stressful situations and maintain a nimble mindset for creative solutions
  • Familiar with Infrastructure-Moves-and-Changes (IMACs) services

Nice to have

  • Microsoft Product Expertise
  • High-paced Environment Adaptability
  • Stakeholder Management Skills
  • Organizational Skills

Day to day

  • Review and triage all incoming IT tickets alerts and notifications
  • Determine the best course of action and ensure timely resolution of IT issues
  • Collaborate with MSPs to meet SLAs and escalate unresolved tickets
  • Document common issues and solutions to enhance the IT knowledge base
  • Continuously work on process improvement and automation within the IT team
  • Configure and manage Microsoft 365 infrastructure to ensure efficient operations