RemotevilleRemote IT Support Analyst Job in United States Sigma7
IT Support Analyst Sigma7
$60000 - $75000
Information TechnologyMicrosoft AzureAttention To DetailIT Service ManagementMicrosoft 365Office 365Technical SupportWindows
Junior (1-2 years) - Mid-level (3-4 years)
United States
Independent and comprehensive strategic risk services, focused on measurable business results
35+ employees
B2BSecurityRisk ManagementTechnology
Role
Who you are
- Excellent communication skills both verbal and written
- Strong organizational and time management skills with ability to meet deadlines
- Expertise in Microsoft 365 Windows Office Azure
- Experience in IT Support and IT Service Management
- Ability to handle stressful situations and maintain a nimble mindset for creative solutions
- Familiar with Infrastructure-Moves-and-Changes (IMACs) services
Desirables
- Microsoft Product Expertise
- High-paced Environment Adaptability
- Stakeholder Management Skills
- Organizational Skills
What the job involves
- Review and triage all incoming IT tickets alerts and notifications
- Determine the best course of action and ensure timely resolution of IT issues
- Collaborate with MSPs to meet SLAs and escalate unresolved tickets
- Document common issues and solutions to enhance the IT knowledge base
- Continuously work on process improvement and automation within the IT team
- Configure and manage Microsoft 365 infrastructure to ensure efficient operations
Company
Company mission
Sigma7 is a global risk information and services platform that empowers organizations to effectively manage and respond to risks. Through advanced and technology-driven services, they provide context to threats and deliver tangible outcomes for clients. With a diverse portfolio of specialized brands, Sigma7 serves a wide array of sectors, including commercial, NGOs, governmental, and educational agencies across more than 75 countries.Company benefits
- Opportunity for remote work
- Training provided as needed
- Minimal travel requirements
- Support in a dynamic high-impact team environment
- Access to world-class leadership and technology
Company values
- Innovation
- Collaboration
- Integrity
- Excellence