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IT Support Analyst
Skills
Information TechnologyMicrosoft AzureAttention To DetailIT Service ManagementMicrosoft 365Office 365Technical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Excellent communication skills both verbal and written
- Strong organizational and time management skills with ability to meet deadlines
- Expertise in Microsoft 365 Windows Office Azure
- Experience in IT Support and IT Service Management
- Ability to handle stressful situations and maintain a nimble mindset for creative solutions
- Familiar with Infrastructure-Moves-and-Changes (IMACs) services
Nice to have
- Microsoft Product Expertise
- High-paced Environment Adaptability
- Stakeholder Management Skills
- Organizational Skills
Day to day
- Review and triage all incoming IT tickets alerts and notifications
- Determine the best course of action and ensure timely resolution of IT issues
- Collaborate with MSPs to meet SLAs and escalate unresolved tickets
- Document common issues and solutions to enhance the IT knowledge base
- Continuously work on process improvement and automation within the IT team
- Configure and manage Microsoft 365 infrastructure to ensure efficient operations