IT Support Engineer
Skills
Software As A ServiceComptiaComptia Network+Computer RepairDesktop VirtualizationEasily AdaptableIT Service Management Tools
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years IT or desktop support/system administration experience with strong customer service
- Extensive experience configuring and troubleshooting Mac OS
- Experience with Windows 10 and higher is an advantage
- Experience with IT tools and SaaS applications including Google Suite JAMF Zoom ServiceNow Virus Scan Microsoft Office Slack and Okta
- Experience managing AV systems and supporting office events
- Ability to communicate clearly to technical and non-technical audiences
- Inquisitive attitude and desire to learn new things
Nice to have
- Adaptable
- Detail-oriented
- Customer-focused
- Curious
- Collaborative
Day to day
- Provide front-line technical support for internal users across Mac and Windows environments
- Troubleshoot client software hardware network issues and resolve internal IT support requests
- Administer SaaS tools and corporate systems while supporting onboarding offboarding asset lifecycle and A/V events
Hiring process
- Submit application directly through careers page