Remoteville

Remote IT Support Engineer Job in United States Edged

IT Support Engineer Edged
Computer ScienceInformation TechnologyBusiness RequirementsCritical ThinkingHelp Desk SupportMicrosoft 365OralTroubleshooting
Mid-level (3-4 years) - 
United States


Edged is launching a global network of sustainable data centers and energy infrastructure.
90+ employees
Data storageEnergySustainabilityInfrastructure


Role


Who you are

  • Minimum of 3 years' experience in IT support and troubleshooting.
  • Associate degree or higher in Information Technology Computer Science or a related field.
  • Exceptional ability to solve complex problems in a fast-paced environment.
  • Highly reliable with a proven track record of handling confidential information.
  • Strong proficiency in Microsoft 365 and other SaaS platforms.
  • Possess professional IT certifications such as A+ Sec+ Azure AWS (preferred).

Desirables

  • Critical Thinking
  • Self-Starter
  • Reliable
  • Technical Skills



What the job involves

  • Serve as the primary interface for users seeking technical assistance in corporate and data center environments.
  • Perform detailed diagnostic procedures to troubleshoot and resolve difficulties.
  • Effectively communicate step-by-step solutions to solve user problems.
  • Ensure unresolved issues are escalated to the appropriate next-level support personnel.
  • Manage and update an IT knowledge base and assist with technical implementations.

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Company


Company mission

Edged is dedicated to revolutionizing infrastructure solutions with a focus on carbon neutrality, energy efficiency, and sustainability. By integrating advanced technology such as zero-water cooling and renewable microgrid systems, Edged provides rapid deployment and operational excellence to meet modern demands and address global challenges.




Company benefits

  • Entrepreneurial culture and innovation
  • Flexible and autonomous work environment
  • Culture of respect learning and excellence
  • Opportunity for growth and travel
  • Impact on people and the planet



Company values

  • Innovation
  • Sustainability
  • Trust
  • Collaboration
  • Excellence



Company HQ

New York Metropolitan Area
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