RemotevilleRemote IT Support Engineer Job in United States Edged
IT Support Engineer Edged
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Computer ScienceInformation TechnologyBusiness RequirementsCritical ThinkingHelp Desk SupportMicrosoft 365OralTroubleshooting
Mid-level (3-4 years) -
United States
Edged is launching a global network of sustainable data centers and energy infrastructure.
90+ employees
Data storageEnergySustainabilityInfrastructure
Role
Who you are
- Minimum of 3 years' experience in IT support and troubleshooting.
- Associate degree or higher in Information Technology Computer Science or a related field.
- Exceptional ability to solve complex problems in a fast-paced environment.
- Highly reliable with a proven track record of handling confidential information.
- Strong proficiency in Microsoft 365 and other SaaS platforms.
- Possess professional IT certifications such as A+ Sec+ Azure AWS (preferred).
Desirables
- Critical Thinking
- Self-Starter
- Reliable
- Technical Skills
What the job involves
- Serve as the primary interface for users seeking technical assistance in corporate and data center environments.
- Perform detailed diagnostic procedures to troubleshoot and resolve difficulties.
- Effectively communicate step-by-step solutions to solve user problems.
- Ensure unresolved issues are escalated to the appropriate next-level support personnel.
- Manage and update an IT knowledge base and assist with technical implementations.
Company
Company mission
Edged is dedicated to revolutionizing infrastructure solutions with a focus on carbon neutrality, energy efficiency, and sustainability. By integrating advanced technology such as zero-water cooling and renewable microgrid systems, Edged provides rapid deployment and operational excellence to meet modern demands and address global challenges.Company benefits
- Entrepreneurial culture and innovation
- Flexible and autonomous work environment
- Culture of respect learning and excellence
- Opportunity for growth and travel
- Impact on people and the planet
Company values
- Innovation
- Sustainability
- Trust
- Collaboration
- Excellence