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IT Support Engineer
Skills
2Nd Line IT SupportDomain Name SystemDraytekGrammarNetgearOperating SystemsPhone Manner
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum of 2 years experience gained within a Managed Service Provider (MSP)
- Experience with Microsoft Windows 11 and some Mac OSX experience desirable
- Comfortable delivering IT support to external customers with expert customer support experience
- Possess an excellent phone manner
- Fast typing speed with excellent spelling and grammar
- Ability to translate technical jargon to layman's terms
- Hard-working individual who loves being part of a team and learning new skills
- Desire to continually improve
- Certifications such as Microsoft MTA or MCP COMPTIA A+ N+ or S+ or IT-related undergraduate degree would be a bonus
Nice to have
- Mac OSX experience
- Microsoft certifications
- COMPTIA certifications
- IT-related undergraduate degree
Day to day
- Working at the forefront of the company combining customer service and IT skills to provide first-rate support
- Respond quickly and efficiently to incoming calls and provide guidance to customers
- Record call details and investigations accurately and efficiently
- Assist with triaging incidents and ensure customers are kept updated
- Provide friendly informed and efficient customer service and support via phone email and remote support