IT Support Engineer

Skills

Help Desk SupportMicrosoft ExchangeMulti-SiteOffice 365ReliabilityResolving IssuesService-Level Agreements

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

Proven experience as a Helpdesk Support Engineer
Familiarity with working to SLA standards
Experience supporting multi-site clients
Essential experience in 1st Line Support
Proficiency in Office 365 / O365
Proficiency in Windows Server
Proficiency in Active Directory / AD
Proficiency in MS Exchange
Knowledge of Firewalls
Preferred experience in Network support

Nice to have

Problem-solving passion
Confident
Ownership mindset

Day to day

Identifying and resolving issues for projects and products
Implementing necessary changes to supported projects and products
Taking ownership of IT support within the business
Supporting and maintaining sophisticated solutions for reliability and robustness

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

We partner with startups and companies to help them achieve their hiring goals. Since 2020, we've scaled teams for 15+ businesses in Europe and North America by our flexible, successful fee, subscription-based or pay-as-you-go recruitment solutions. Our people have first-hand experience and proven capability hiring at all stages of growth, from stealth-mode startups through to hyper-scale and IPO. This gives us deep insight into the many roadblocks companies face when scaling their teams - and how to solve for them effectively. We've shaped, iterated and productised a set of cost-effective, plug-and-play recruitment services that can fast-track your path to hiring success. Our “Embedded” and “Source” services allow you to ramp up recruitment or sourcing capacity quickly with the flexibility to increase or decrease our support as your needs evolve. Or level up your Talent Acquisition function through our modular, on-demand “Advisory” offering. The future of recruitment teams is fluid - a hybrid mix of permanent in-house resources and reliable, flexible external support. Because we treat recruitment as a craft. We care deeply about making a long-term impact. And we’re driven by our #1 company objective; to deliver an exceptional service to our customers.

Benefits

Competitive starting salary
Opportunities to learn new technologies and techniques
Personal training budget
Fun dynamic working environment
Excellent career progression opportunities
Regular salary reviews
Generous holiday entitlement
Strong work-life balance

Values

We treat recruitment as a craft. We care deeply about making a long-term impact. And we’re driven by our #1 company objective; to deliver an exceptional service to our customers.

HQ

London

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