RRemoteville
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IT Support Engineer

Skills
1PasswordAirline TicketingBusinessDesktop SupportDevice ManagementOkta Identity CloudSAP FI
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4+ years of hands-on IT or help desk support experience
  • Experience with hardware and software troubleshooting and ticketing systems
  • Experience supporting conference room and AV technology
  • General desktop support including peripherals docking stations and Wi-Fi
  • Comfortable with light physical office tasks including unpacking shipments stocking supplies and light furniture assembly
  • Ability to regularly lift 25 to 50 pounds
  • Able to work independently on-site three days a week while collaborating with a remote team
  • Experience with Freshservice 1Password Okta Apple device management MDM/JAMF Google Workspace or Zoom Neat is a plus
  • Prior experience at a fast-growing startup or tech company opening or scaling a new office is a plus

Nice to have

  • Hands-on
  • Proactive
  • Customer-focused
  • Independent
  • Collaborative

Day to day

  • Serve as the on-site IT point person for the New York office, resolving hardware software and networking issues quickly and professionally
  • Run conference room and AV checks to keep meetings and events on schedule with minimal technical disruption
  • Prepare desks equipment and accounts for new hires and support the ticket queue while coordinating office inventory vendors and light facilities tasks