Pomelo Care

IT Support Engineer

Skills

AdministrationAirline TicketingEvent TicketingGoogle WorkspaceJamfOkta Identity CloudOperations

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

2+ years of experience in IT support or IT operations
Strong customer service and communication skills
Ability to work independently and within a team
Experience administering systems such as Okta Google Workspace and Slack
Experience supporting Apple hardware and MDM tools like Iru or Jamf
Experience managing device lifecycle for a remote workforce

Nice to have

Customer-focused
Empathetic
Independent
Collaborative
Security-minded

Day to day

Provide primary IT support coverage during West Coast hours for a mostly remote team, including staff in NYC and SF offices.
Create a smooth and user-friendly technology experience by resolving issues and supporting end users with care and responsiveness.
Run onboarding and offboarding workflows by provisioning accounts, shipping devices, and recovering equipment when employees leave.
Implement and maintain security policies across Okta Slack Google Workspace and related systems to protect patient data.

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

At Pomelo Care, we believe every pregnant person and newborn should receive high quality, accessible and personalized care. That's why we're combining evidence-based care with technology to improve outcomes for families.

Benefits

Comprehensive health dental and vision coverage
HSA options
FSA
Equity grant participation
401(k) program
Competitive vacation policy
16 weeks paid parental leave
Fully remote work flexibility

Values

At Pomelo Care, we believe every pregnant person and newborn should receive high quality, accessible and personalized care. That's why we're combining evidence-based care with technology to improve outcomes for families. Pomelo Care is transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early, conduct individualized risk assessments for poor pregnancy outcomes, and deliver coordinated, personalized virtual care throughout pregnancy, NICU stays, and the first postpartum year. We measure ourselves by reductions in preterm births, NICU admissions, c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.