RRemoteville
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IT Support Engineer

Skills
Computer ScienceBusinessData IntegrityDomain Name SystemEnglishLinuxPermissions
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in a related field or equivalent work experience
  • 1+ years experience in IT Helpdesk role
  • Hands-on experience with Windows 10/11 macOS Linux Office 365 and Google Workspace
  • Experience with Jira ITSM and Slack for ticket management
  • Strong troubleshooting skills for hardware software and networks
  • Understanding of networking fundamentals including TCP/IP DHCP DNS and VPN
  • Excellent communication and customer-service skills

Nice to have

  • Detail-oriented
  • Systems thinker
  • Clear communicator
  • Proactive
  • Transparent

Day to day

  • Serve as the primary contact for IT issues and requests across email Slack and ticketing systems.
  • Troubleshoot hardware software network and access problems while supporting users in engineering manufacturing and field teams.
  • Manage setup configuration deployment documentation and user permissions to keep internal systems secure reliable and well maintained.