IT Support Engineer

Skills

BatteriesContact CentersEnvironmental AwarenessHeavy EquipmentLightingPhone CoverageService Desk

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

Minimum 3 years of technical support experience
Bachelor’s degree or equivalent experience preferred not required
Technical certificates are a plus
Basic diagnostic and analytical skills
Basic competency with MS Office troubleshooting
Experience with Windows 7 10 and/or Mac OS
Basic computer literacy across hardware and software
Ability to take direction establish ownership and resolve issues
Strong written oral and interpersonal communication skills
Strong telephone presence with organized follow-up skills
Ability to follow operating procedures
Strong service-oriented customer focus
Strong attention to detail
Ability to multitask prioritize and execute under pressure
Ability to work in a team-oriented collaborative environment
Ability to build strong internal and external relationships
Ability to apply judgment and remain flexible

Nice to have

Positive attitude
Proactive
Coachable
Detail-oriented
Flexible
Collaborative
Customer-focused

Day to day

Provide front-line phone coverage and deliver responsive technical support to clients across computer systems software and hardware
Log track and update support tickets in ConnectWise with accurate notes timely follow-up and clear escalation when needed
Work collaboratively with third-party providers managers and customers to resolve issues prioritize workloads and maintain high service levels

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

Xantrion is a dedicated cybersecurity and IT partner that proactively protects the business you have built and strengthens your IT infrastructure as you grow. We bring a flexible, customer-centric approach to creating the building blocks of a more secure and resilient tech ecosystem. We take pride in working tirelessly to prevent issues, or to address them, as they arise. We are invested in understanding your business, so we can provide the right solutions as it evolves, including ones you may never have considered before.

Benefits

100% medical dental and vision for family
401K match up to 4%
Certification reimbursement
Annual training budget
17 Days PTO
Paid training days
Referral bonuses

Values

Xantrion is a dedicated cybersecurity and IT partner that proactively protects the business you have built and strengthens your IT infrastructure as you grow. We bring a flexible, customer-centric approach to creating the building blocks of a more secure and resilient tech ecosystem. We take pride in working tirelessly to prevent issues, or to address them, as they arise. We are invested in understanding your business, so we can provide the right solutions as it evolves, including ones you may never have considered before.