IT Support Engineer

Skills

Customer ServiceDomain Name SystemInternet ProtocolInternet Protocol SuiteNetworkingSoftware DeploymentSubnetting

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

4 to 8 years of technical support experience
Authorization to work in the U.S.
Exceptional communication skills
Familiar with backup technologies (VEEAM, Crashplan, etc.)
Familiar with anti-virus technologies (AV Defender, etc.)
Familiar with software deployment technologies (ghost, repackaging tools)
Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting)
Familiar with remote access technologies (VPN, terminal services)
Knowledgeable about current Microsoft Windows operating systems

Nice to have

4 year Bachelor's degree
Relevant certifications (MCP, CCNA, etc.)
Experience in customer service.

Day to day

This is a remote work from home role.
You will provide technical support to clients using a standard tech stack.
You will be working Monday - Friday, with occasional on-call weeks.

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

Xantrion is a dedicated cybersecurity and IT partner that proactively protects the business you have built and strengthens your IT infrastructure as you grow. We bring a flexible, customer-centric approach to creating the building blocks of a more secure and resilient tech ecosystem. We take pride in working tirelessly to prevent issues, or to address them, as they arise. We are invested in understanding your business, so we can provide the right solutions as it evolves, including ones you may never have considered before.

Benefits

100% of medical, dental, vision for you and your family
401K with company match up to 4% of salary
Certification reimbursement and annual training budget
17 Days PTO per year in addition to paid training days
Bonuses for referring new clients or employees

Values

Xantrion is a dedicated cybersecurity and IT partner that proactively protects the business you have built and strengthens your IT infrastructure as you grow. We bring a flexible, customer-centric approach to creating the building blocks of a more secure and resilient tech ecosystem. We take pride in working tirelessly to prevent issues, or to address them, as they arise. We are invested in understanding your business, so we can provide the right solutions as it evolves, including ones you may never have considered before.