IT Support Engineer (Tier 1)
Skills
AndroidDomain Name SystemDynamic Host Configuration ProtocolHardware DeploymentsHelp Desk SupportOracle Meter Data ManagementTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Possess a full UK driving license for occasional travel
- Understand DNS, DHCP, and basics of VPNs
- Familiarity with Microsoft Office, Windows, Mac, iOS, and Android
- Knowledge of security best practices and IT concepts like ITIL, MDM, and (Azure) Active Directory
Nice to have
- Equity
- Pension scheme
- Phone allowance
- Healthcare cash plan
- Cycle to work
Day to day
- Provide first-line support for IT-related questions, incidents, and service requests
- Perform troubleshooting and identify technical issues with hardware and software
- Maintain detailed documentation and prioritize requests for timely resolution
- Assist with user-facing initiatives and daily IT operations
- Conduct audits, system health checks, and hardware deployments
Hiring process
- Submit application via Careers Site or Job Boards
- Recruitment screens application against essential criteria
- Hear back within 2-3 days with outcome/next steps