Remote IT Support Engineer (Tier 1) Job in UK Netomnia

Who you are

• Possess a full UK driving license for occasional travel
• Understand DNS, DHCP, and basics of VPNs
• Familiarity with Microsoft Office, Windows, Mac, iOS, and Android
• Knowledge of security best practices and IT concepts like ITIL, MDM, and (Azure) Active Directory

Desirables

• Equity
• Pension scheme
• Phone allowance
• Healthcare cash plan
• Cycle to work

What the job involves

• Provide first-line support for IT-related questions, incidents, and service requests
• Perform troubleshooting and identify technical issues with hardware and software
• Maintain detailed documentation and prioritize requests for timely resolution
• Assist with user-facing initiatives and daily IT operations
• Conduct audits, system health checks, and hardware deployments

Application process

• Submit application via Careers Site or Job Boards
• Recruitment screens application against essential criteria
• Hear back within 2-3 days with outcome/next steps