IT Support Specialist Commercial Operations
Skills
BiotechnologyProtocolsConsultationsDatabasesEnglishPlaysProduct Requirements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience as a System Administrator Network Administrator or comparable IT infrastructure support role
- Proven expertise in Windows client server environments Active Directory SQL databases and networking technologies
- Understanding of network communication protocols such as SMB or LDAP
- Experience providing technical support directly to customers
- Ability to translate technical concepts into practical solutions for technical and non technical audiences
- Fluent English
- Ability to travel up to 35% including overnight travel
- Valid driver's license with an acceptable driving record
- Ability to transport and set up demonstration equipment when required
Nice to have
- Life science experience
- Regulated lab experience
- Field consultation experience
- French language
Day to day
- Provide technical expertise and customer-facing IT support for the Cell Health product portfolio
- Act as the primary interface between customers sales teams service organizations and internal stakeholders
- Visit customer laboratories to assess IT environments identify challenges and develop practical workflow solutions
- Train sales and service teams on IT concepts product requirements and customer workflows
- Support successful integration of solutions into customer IT environments and help teams maximize product value