IT Support Specialist EMEA

Skills

Account ManagementAirline TicketingComputer RepairDocumentationHelp Desk SupportLinuxNetworking

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

5+ years of help desk or technical support experience
Working knowledge of Windows 10/11 and macOS
Experience with user account management in Azure AD or Entra ID or similar
Basic networking knowledge TCP/IP DNS DHCP WiFi VPN
Experience with ticketing systems and structured support workflows
Excellent customer service skills and professional written and verbal communication
Self-motivated autonomous working style
Right to work in Spain or the United Kingdom

Nice to have

Autonomous
Customer focused
Process driven
Detail oriented
Collaborative

Day to day

Provide tier 1 and tier 2 technical support across Windows macOS and mobile platforms
Troubleshoot software access and authentication issues across Google Workspace Microsoft 365 Zoom Slack Okta and internal tools
Manage user accounts permissions device deployment onboarding offboarding and documentation to improve scalable IT support

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

With team members all over the world, Duetto's cloud technology is improving the lives of hoteliers everywhere by providing pricing, financial forecasting and group business solutions that optimize for the small decisions -- so you can focus on the big decisions and executing your revenue strategy. Let us unlock your data so you can unlock more revenue. Learn more at www.duettocloud.com.

Benefits

Autonomy with purpose
AI-first organisation
Real scope from day one
Global team exposure
Equal opportunity employer

Values

With team members all over the world, Duetto's cloud technology is improving the lives of hoteliers everywhere by providing pricing, financial forecasting and group business solutions that optimize for the small decisions -- so you can focus on the big decisions and executing your revenue strategy. Let us unlock your data so you can unlock more revenue. Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise.