IT Support Specialist II
Skills
Computer ScienceAdministrationIT OperationsIT ProjectsOkta Identity CloudOperationsPython
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associates degree in IT Computer Science or related field or relevant certifications
- 3-5 years of IT support experience
- Awareness of Python no code automation tools and Terraform
- Strong knowledge of hardware software and troubleshooting
- Understanding of networking concepts
- Experience administering Okta and Google Workspace
- Proficiency in macOS and Windows environments
- Ability to implement IT best practices and processes
Nice to have
- Patient
- Empathetic
- Collaborative
- Proactive
- Curious
- Detail-oriented
Day to day
- Provide advanced technical support to end users and act as an escalation point for complex hardware and software issues.
- Administer IT systems and maintain infrastructure while managing accounts access control and other core support functions.
- Improve IT processes document procedures train users and junior staff and help onboard new hires with effective technical support.
Hiring process
- Application review
- Initial interview scheduling via AI-supported tool
- Team interviews
- Hiring decision