IT Support Specialist
Skills
Computer ScienceComptia Network+Computer RepairDomain Name SystemMicrosoft 365PermissionsRemote Desktop
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent
- Associate's or Bachelor's degree in Information Technology Computer Science or related field preferred
- 1-2 years of IT support help desk or technical support experience preferred
- Experience with Windows Microsoft 365 Active Directory VPNs and remote support tools
- Basic knowledge of networking concepts including TCP/IP DNS DHCP and Wi-Fi troubleshooting
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to work independently in a remote work environment
- Strong organizational and time-management skills
Nice to have
- Customer-focused
- Strong communicator
- Analytical
- Organized
- Independent
Day to day
- Provide first-level technical support to employees and customers across phone email live chat and remote desktop channels
- Diagnose and resolve hardware software operating system and network issues with a customer-focused approach
- Install configure and maintain desktops laptops printers and peripheral devices while documenting support actions and escalating complex problems when needed
Hiring process
- Apply directly using the apply button for the position