IT Support Specialist
Skills
Computer RepairDomain Name SystemFundamentalsIT ProjectsIT Service ManagementPeripheralsSAP FI
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of hands-on experience in helpdesk desktop support or IT support
- Demonstrated ability to troubleshoot Windows 10/11 and macOS issues across hardware OS and common applications
- Working knowledge of Microsoft 365 administration fundamentals including user accounts licensing and basic Exchange Outlook troubleshooting
- Familiarity with Active Directory or Microsoft Entra ID for user and device management
- Experience using an ITSM or ticketing platform such as Freshservice ServiceNow Zendesk or equivalent
- Strong written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users
- Customer-service orientation with a patient professional demeanor under pressure
- Ability to manage multiple open tickets simultaneously and prioritize effectively
Nice to have
- CompTIA A+
- CompTIA Network+
- Microsoft certifications
- Intune experience
- Autopilot experience
- Healthcare environment
- PowerShell knowledge
- Network fundamentals
Day to day
- Serve as the first point of contact for end-user IT support requests and resolve a high volume of helpdesk tickets through Freshservice.
- Troubleshoot Windows 10/11 and macOS hardware and software issues across laptops desktops and peripherals while supporting Microsoft 365 applications and account access.
- Assist with device setup imaging enrollment and configuration using Microsoft Intune and Autopilot and provide remote support onboarding offboarding documentation and knowledge base updates.