IT Support Specialist
Skills
Computer ScienceComptia Network+Computer RepairDomain Name SystemEmerging TechnologiesIT LeadershipIT Projects
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Information Technology Computer Science or related field or equivalent experience
- 2+ years of hands-on experience in help desk desktop support service desk or IT support
- Strong experience supporting Microsoft Windows 10 and 11 environments
- Experience supporting Microsoft 365 applications and services including Outlook Teams OneDrive and SharePoint
- Familiarity with Microsoft Entra ID Intune Microsoft Defender and endpoint management concepts preferred
- Experience with ticketing systems such as Jira ConnectWise ServiceNow or similar platforms
- Working knowledge of networking concepts including TCP/IP DNS DHCP VPN connectivity and wireless networking
- Experience deploying and supporting desktop hardware laptops printers mobile devices and peripheral equipment
- Experience supporting SaaS applications and cloud-based business systems
- PowerShell experience preferred but not required
- CompTIA A+ Network+ Security+ Microsoft certifications or equivalent certifications preferred
- Strong customer service communication problem-solving organizational and multitasking skills
Nice to have
- Customer-focused
- Highly organized
- Technically versatile
- Fast-paced environment
- Strong problem-solver
Day to day
- Serve as the primary contact for employee technology support and deliver responsive customer service across diverse systems.
- Diagnose and resolve issues involving Windows, Microsoft 365, hardware, mobile devices, printers, VPN, Wi-Fi, and business applications.
- Support endpoint management, user administration, onboarding/offboarding, cybersecurity activities, and IT operational processes in a fast-paced environment.