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IT Support Specialist
Skills
Software As A ServiceCloud ApplicationsContinuous ImprovementDevice ManagementEmerging TechnologiesHealthcarePermissions
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of experience in IT support Help Desk or IT administration in a cloud-first environment
- Experience supporting Google Workspace Okta or similar identity and collaboration platforms
- Experience supporting macOS devices in a business environment
- Strong troubleshooting skills across hardware software identity endpoints and cloud applications
- Familiarity with identity and access management concepts including SSO MFA and user lifecycle management
- Excellent communication and customer service skills
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced remote environment
- Experience supporting a distributed or remote workforce is preferred
- Experience in a healthcare HIPAA or SOC 2 environment is a plus
Nice to have
- customer-first
- friendly
- professional
- organized
- detail-oriented
- collaborative
Day to day
- Provide Tier 1 and Tier 2 technical support through the IT service desk with a friendly customer-first approach.
- Troubleshoot hardware software identity endpoint and SaaS application issues from initial request through resolution.
- Manage user onboarding offboarding access provisioning and device logistics in a modern cloud-based remote environment.