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IACMI – The Composites Institute logoIACMI – The Composites Institute

IT Support Specialist

Skills
Analytical SkillsCompositesEmerging TechnologiesManagementNetworkingOperating SystemsOperations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience in IT support or endpoint management
  • Associate's degree in a related field preferred
  • Strong expertise with Windows and macOS in business environments
  • Working knowledge of MDM MAM and endpoint security tools
  • Understanding of networking VPNs Wi-Fi and identity access management
  • Ability to analyze complex issues and develop solutions
  • Strong written and verbal communication skills
  • Ability to prioritize work and manage multiple initiatives
  • Valid U.S. driver’s license for travel to office

Nice to have

  • Reliable
  • Service-oriented
  • Independent judgment
  • Collaborative
  • Supportive

Day to day

  • Support team members across onsite and remote environments while keeping day-to-day IT operations running smoothly
  • Troubleshoot complex issues across operating systems applications identity access networking and VPN connectivity
  • Administer endpoints maintain documentation improve processes and contribute to security projects onboarding and user training