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IT Support Specialist
Skills
Event TicketingGodaddyHelp Desk SupportKey Performance IndicatorsMicrosoft 365System PerformanceTeamviewer
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support and consulting roles.
- Strong knowledge of hardware, software, and network systems.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks simultaneously.
- Experience with IT Help Desk services and ticketing systems.
- Strong knowledge ofApplicants leading to various support analyses from the IT systems.
Nice to have
- Microsoft 365
- Network Protocols
- Firewall Configurations
Day to day
- Provide first-line technical support to internal staff for hardware, software, and network-related issues.
- Troubleshoot and resolve IT problems promptly to minimize downtime and maintain optimal system performance.
- Install, configure, and maintain hardware and software components for internal use.
- Act as the primary point of contact for clients with active IT consulting contracts.
- Develop and maintain strong relationships with clients, understanding their business needs and aligning IT solutions accordingly.
- Collaborate with clients to identify and assess IT requirements, offering strategic recommendations and solutions.
- Manage and coordinate IT consulting projects for clients, ensuring timely delivery and meeting project objectives.
- Provide expert advice on technology solutions, including hardware, software, and infrastructure improvements.
- Conduct regular assessments of clients' IT systems to identify areas for improvement and optimization.
- Oversee the IT Help Desk service offered to clients, ensuring that support tickets are addressed promptly and effectively.
- Monitor and analyze trends in client support requests to proactively address common issues.