Remote IT Support Specialist Job in Atlanta, GA Level Workforce, LLC

Who you are

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support and consulting roles.
• Strong knowledge of hardware, software, and network systems.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Experience with IT Help Desk services and ticketing systems.
• Strong knowledge ofApplicants leading to various support analyses from the IT systems.

Desirables

• Microsoft 365
• Network Protocols
• Firewall Configurations

What the job involves

• Provide first-line technical support to internal staff for hardware, software, and network-related issues.
• Troubleshoot and resolve IT problems promptly to minimize downtime and maintain optimal system performance.
• Install, configure, and maintain hardware and software components for internal use.
• Act as the primary point of contact for clients with active IT consulting contracts.
• Develop and maintain strong relationships with clients, understanding their business needs and aligning IT solutions accordingly.
• Collaborate with clients to identify and assess IT requirements, offering strategic recommendations and solutions.
• Manage and coordinate IT consulting projects for clients, ensuring timely delivery and meeting project objectives.
• Provide expert advice on technology solutions, including hardware, software, and infrastructure improvements.
• Conduct regular assessments of clients' IT systems to identify areas for improvement and optimization.
• Oversee the IT Help Desk service offered to clients, ensuring that support tickets are addressed promptly and effectively.
• Monitor and analyze trends in client support requests to proactively address common issues.