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N-Power Medicine, Inc. logoN-Power Medicine, Inc.

IT Support Specialist

Skills
Airline TicketingCisco MerakiHealthcareLaw EnforcementOkta Identity CloudTroubleshootingWorkspace
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years of hands-on IT experience
  • Proven IT support experience in a fast-paced environment
  • Excellent verbal and written communication skills
  • Knowledge of Google Workspace Enterprise Plus
  • Expert-level experience with iOS and macOS Apple devices
  • Microsoft Windows knowledge is a plus
  • Experience with Iru Cisco Umbrella Cortex Cloud VPN and Okta SSO is a plus
  • Experience with Atlassian products Confluence and Jira
  • Experience with technology rollouts
  • Healthcare industry experience with HIPAA PHI and PII preferred
  • Ability to manage competing priorities effectively
  • Attention to detail and responsiveness

Nice to have

  • Generous
  • Curious
  • Humble
  • Responsive
  • Detail-oriented

Day to day

  • Maintain corporate computing infrastructure in a fast-growing hybrid environment
  • Provide Tier 1 and Tier 2 technical support for hardware and software issues across a remote workforce
  • Manage onboarding and offboarding tasks while supporting applications security tools and audio/video systems
  • Patch laptops maintain compliance and help ensure smooth reliable IT operations
  • Track inventory and respond quickly to competing priorities with strong stakeholder collaboration