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IT Support Specialist
Skills
Airline TicketingContinuous ImprovementEDRMicrosoft 365Multifunction DevicesPermissionsService Orientation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in end-user technical support
- Bachelor’s degree in a related technical discipline or equivalent experience preferred
- Strong troubleshooting analytical and problem-solving skills
- Hands-on support for Windows 11 macOS iOS and Android
- Basic experience with Windows Server Active Directory Group Policy Microsoft 365 and Azure
- Experience with antivirus and/or EDR endpoint protection tools
- Ability to diagnose and resolve hardware software connectivity and access issues on-site and remotely
- Experience setting up and troubleshooting printers and multifunction devices
- Experience with desktop and laptop hardware upgrades
- Ability to prioritize tasks manage time effectively and work in a fast-paced environment
- Excellent written and verbal communication skills with a service-oriented mindset
- Ability to explain technical topics clearly to non-technical users
- Strong documentation skills for procedures and support notes
- Microsoft VMware Cisco Citrix or security certifications are a plus
Nice to have
- Service-oriented
- Proactive
- Detail-oriented
- Collaborative
- Analytical
- Customer-focused
Day to day
- Provide professional end-user support across a fast-paced internal IT environment
- Troubleshoot Windows laptops mobile devices printers meeting rooms and collaboration tools
- Manage accounts permissions onboarding offboarding and documentation while maintaining excellent customer service
Hiring process
- Apply online
- Talent Acquisition review
- Interview if aligned