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IT Support Specialist

Skills
Computer ScienceSoftware As A ServiceAdministrationAsset ManagementTrainingComptia Network+Computer Repair
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1+ years of experience in IT support help desk IT operations or systems administration
  • Strong troubleshooting skills across hardware operating systems SaaS applications user accounts and workplace technology
  • Strong written and verbal communication skills
  • Ability to create clear documentation and explain technical concepts to non-technical users
  • Strong organizational skills and ability to manage multiple priorities
  • Ability to work standard Eastern Time business hours
  • U.S. Citizenship
  • Ability to travel up to 10%

Nice to have

  • Detail-oriented
  • Organized
  • Collaborative
  • Proactive learner
  • Clear communicator

Day to day

  • Provide first-line technical support to employees across devices applications accounts and workplace tools
  • Coordinate onboarding and offboarding tasks including provisioning access management hardware deployment and device recovery
  • Maintain IT documentation handle asset tracking support Jira administration and assist with compliance and legal hold processes