IT Support Specialist
Skills
Software As A ServiceAccount CreationAirline TicketingDevice ManagementFaxKnowledge BaseMicrosoft 365
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1–2 years of IT support help desk or customer-facing technical experience including internships or relevant coursework
- Familiarity with Microsoft 365 environments and common SaaS applications
- Comfort setting up user accounts and walking end-users through technical solutions
- Strong problem-solving and troubleshooting instincts
- Excellent interpersonal and communication skills with patience and a customer-first attitude
- Ability to manage multiple requests independently and as part of a team
Nice to have
- customer-focused
- patient
- self-motivated
- curious
- organized
Day to day
- Serve as the first point of contact for employee technology issues and deliver friendly Tier I and Tier II support.
- Troubleshoot Microsoft 365 and SaaS applications while guiding users through clear solutions and timely updates.
- Manage accounts onboarding and offboarding tasks and document fixes to strengthen the internal knowledge base.